Our core products offer state of the art software for the contact center industry. The open architecture of the solutions we deliver offer true run-anywhere capabilities.

Outbound Calling

• Agents get calls from progressive, preview and predictive dialers
• Scripts deliver a consistent message
   

Inbound Service

• Route calllers based on dialed number and agent skills
• Collect informaton for sales and customer service
   

Administration

• Build campaigns with ease
• Manage sales agent productivity
   

VOIP Switch

• State-of-the-art Voice Over Internet Protocol (VOIP)
• Best value for performance and long term investment
   

 

Call Center Framework

Integration of various communication technologies and media has led to the emergence of the Customer Contact Center.  Our products’ frameworks are designed to expand to any type of media, allowing customers to interact with agents via the media of their choice.  Consolidating contacts in the call center allows companies to increase customer contact as well as satisfaction while controlling the quality of the contact and providing consistent service across all touch points. Whether the customer is interacting through the web, e-mail, fax, voice mail, video, IVR, or standard telephone line, the Customer Contact Center will be equipped and ready to handle the interaction.

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